FREQUENTLY ASKED QUESTIONS:

My Account

Questions regarding your User Account.

Q: I used to have multiple accounts, do I still need those?

A:  You do not.  One account will suffice for every director assignment you have.  You as a user can be attached to multiple director organizations.  And with the single-user system, you only need one account for any role:  Director, Coach, Guardian, Player, Official.

My Organization(s)

Questions regarding your Director Organization or your Region Organization.

My State Director/RMP Region

Questions about my Region if I am a State Director(RMP Director)

Q:  How do I approve Events in my Regions

A: Approving Events

Q: How do I view Teams in my Region

A: Viewing Teams

Q:  How do I add a new director? Or a New Organization?

A: Adding New Directors & Organizations

Event Creation & Management

Questions regarding Event Creation and Management.

Q:  Do we have to have an application for teams to enter our events? Can an event be entered with out this?

A:  An application is not required.  You can add one to capture additional information if you require it.

Q: When I input the price, does the system increase the 5% for me?

A:  The GotSport system does not increase the price of the event:

  • When creating an event, the director inputs a price into Entry, Gate, and Other categories.
  • That is publicly visible price, and what the public will pay when they pay for an event online.
  • When requesting a payout, USSSA will take 5% of the amount paid as has been the process in the past.
  • As a director, please be sure to raise the fee to include that 5% processing fee.

Q: How do I add venues to my event?

A: The process for GotSport is to add the facilities to your Organization first.  Those facilities will be added to your events by default.

Q: How do I open my event for registration?

A:  Open Event

Q:  I cloned an event, but it put it into the wrong competition?

A:  To clone your events (fast and easy way to duplicate your events), be sure to create a new Competition first.  After the event is Cloned, it can be moved to the new Competition.

Public Users

Questions regarding public user accounts.

Q:  If a coach passed a background check at the end of the season, do they have to do a new one for 2022?

A: Any coach that has cleared a background check for the 2021 season AFTER May 1, that background check can be used for the 2022 season.  Here are the steps for this to happen:

    • Coach needs to create their new account in GotSport
    • Complete Season Membership in the GotSport portal
    • User initiate the Background check process stopping at the payment area
    • Email Safesport with name and email to apply the change

Q: Where do managers go to create multiple teams after they have done their first

A: They will access the same link that they did for their first team.  After they create their first one, return to the same page, search for the team (that does not exist) and then initiate the Create Team process.

Q:  July 1 – The player age is not showing correctly?

A:  Once Roster Rules are in place this will correct itself.  Nothing needs to be done right now to adjust this.  It will return to the correct value.  GotSport has multiple sports with various age calculations, so it will take some time to dial this in for our users.

Q: When I view a team, why does it show USSSA HQ and contact information on the team?

A:  Currently we have the Club tools disabled, so all teams are currently in the USSSA HQ club.  When those tools are released, the teams will be able to create their own organizations/clubs and group together.

Q: Do any Managers previous account information work for the new platform? 

A: No.  All public User Credentials and accounts must be created new on http://usssa.gotsport.com

General Questions/Software/GotSport

Q: If an individual is a Parent of a youth player, Manager of a team, Adult Player, and an Official, will they need 4 different sign-ins

A: No.  All roles of an individual user will be managed from a single account and will require only one account.  All functions and information will be managed from one account.  In the Family of this individual user will also be any youth players (the Parent/Guardian and the Youth Player will both exist as individuals inside the “Family” of the top level user, the Parent.

Q: Can you use same email if registering as different types of membership – coach, player, guardian?

A: They will all be on the same account, so there is no need to register them as individual accounts.

Q: When a youth player transitions to an adult participating in an adult sport (Slowpitch) will they need another account?

A: A child account needs to add a new unique email address to the email/login field of their account. This will be done by the adult that owns their youth account.  This will now indicate that this is an individually managed account and the player can now login and manage their own details. They can also remove parents from their account.

Q: Can we replace the “owner” of a team with another? Can we move a team from one club to another?

A: The only “owner” of a team is any user that has a role of manager or coach for that team and the club in which the team is a part of. The manager and coach can be edited and managed from the HQ level at will. A team can be moved from one club to another, that functionality will be at the HQ level.

Q: Why did we choose to partner with GotSport and what is their history? 

A: GotSport has over 20 years of history of building and providing Association, Tournament, League and Team Management software.  Annually, GotSport supports more than 30 Associations, 600 Leagues, 1,000 Clubs and nearly 2,000 Tournaments.  Additionally, GotSport operates in 30 countries worldwide and schedules 67 professional leagues.

Q: Will information for the new system be shared to the DC system while they are both in operation? 

A:  It will not, the two systems are completely independent of one another.  

Q:  We have had a lot of issues with duplicate player accounts over the years and now duplicate manager accounts with the coaches begin added onto teams this year.  Will this software have the same issues or is there a solution?

A: The ISTS/DC software is a Manager controlled system that requires one person to create accounts and enter data for other users.  This is the primary error in all of our data, because the user most responsible for the information (assistant coaches, guardian, players) are not responsible for the input of their own data and are not required to validate or make updates.  The GotSport system is a User based system that will provide a pathway for all Users (coaches, guardian, players, etc.) to input their own data and control their own accounts.  Workflows will exist to keep the roster process with verifications in place to keep a similar process in that regards to our current systems.

Q: What type of security are on the user accounts?  Will there still be different accounts for every different role?

A:  The GotSport system uses a secure one-way hashing algorithm to secure all user credentials, so passwords can never be viewed by anyone. 

All user accounts are single sign-on.  You may be granted more than one role (manager, guardian, player, director, official) and you may work with more than one organization, but you will use a single login to access everything within your account. 

Your primary email address is your login and can be used to reset your password if forgotten. In the event that you can no longer access your email for a password reset, you will need to contact support for assistance.

Q: What will happen to the old data of events, teams, and player history?

A: We will still have this data and have access to it for our use.  We will be able to display and retrieve this data. 

Q:  Will this software allow us to take registrations for individual events like camp, clinics, and All-State Showcase?

A:  Yes, this software has the capability to allow you to create “Programs” that can accept individual user registrations.  After you have collected registrations, it will allow you to add those registrations to teams.  This functionality will be applicable to All-State Showcases, Leagues, and is the basis for the Club Management tools that are included in this software.  One example for clubs would be registering for tryouts.

Q: Will the GotSport system have more reports and analytics included in our dashboard?

A: GotSport will provide USSSA cutting edge analytical tools!  USSSA will have access to the GotAnalytics Dashboard where you will be able to gain valuable insights about your past and present players and teams.  This data will help USSSA identify opportunities and challenges and identify areas where you can do better and excel.  The data that will become available to USSSA will help to create targeted campaigns that will increase new membership and improve retention.

Q: What kind of training and who will be providing it for this new software?

A: GotSport has a fully staffed support department.  There will be an On-Boarding Portal set-up and shared with Users (Managers, Guardians, Players) and a separate portal for Directors.  This portal will house how-to documents and videos to guide users through the process of setting up everything.  Additionally, GotSport will have phone, email and live chat support all users and schedule 1 on 1 training support for Directors.

Q: After the software is in use, who will users contact for help and support?

A: GotSport has a fully staffed Support department that will be available for users or directors to contact regarding questions about the software.  For questions regarding the sports or USSSA specific inquiries, those will still be addressed by our support office at USSSA.  But for any software related questions, GotSport will provide all support.  GotSport also provides an online platform for questions, chat, articles, and how-to videos related to the software.  

Q: Which directors will be required to have a background check in this system?

A:  Any user that gains access to this system will be required to complete a background check through our online system.Any user that has access should have their own log-in, as shared log-ins and will be limited. Additionally, all users will be required to agree to waivers, and applicable director agreements. 

Q: Will State Directors be required to approve events for local or area directors?

A: Yes, the organizational structure and hierarchy in our USSSA programs will remain intact.  Event approval will still be required for events to display online for entries.

Q: Is this an app or a mobile friendly website?

A:  This website is 100% mobile friendly and is designed to function and operate first as a mobile application.